Director of Customer Experience & Operational Excellence

Elexon in London is seeking a Director of Customer Delivery and Operational Excellence to lead customer experience, performance and service improvement at scale within the Operations Directorate. You will shape strategy, drive enterprise-wide initiatives, and oversee governance, budget and delivery across the organisation, with a strong focus on customer insight and operational resilience.

This role requires influencing senior stakeholders and delivering complex programmes in a dynamic energy

#J-18808-Ljbffr…