ICQA Operations Manager, UK Customer Fullfillment

Overview

In this ICQA Operations Manager role, you own inventory control and quality assurance within a fulfillment center. You lead safety programs, drive accuracy in counts and processes, and partner with operations to reduce defects and inventory deviations. You’ll guide cross-functional teams through data-driven improvements and loss-prevention collaboration. This is a fast-paced, growth-focused role where your leadership shapes operational discipline and customer obsession at scale.

Responsibilities

• Support safety programs and ensure a safe work environment for Associates
• Coordinate inventory control maintenance and random counts per network strategies with SOX compliance
• Measure quality, inventory integrity, and provide proactive feedback to operations management
• Analyze customer complaints and defect data; develop action plans to prevent recurrence
• Identify root causes of inventory deviation via cause-and-effect analysis
• Lead network-wide quality initiatives in fulfillment and operations
• Strategic planning, forecasting, and directing work
• Lead and supervise Area Managers and hourly associates in ICQA operations
• Manage Area Managers in ICQA functions and drive team performance
• Drive process improvements to keep pace with rapid growth and reduce turnover
• Ensure process discipline across shifts and departments; monitor KPIs
• Collaborate with department managers on projects and system enhancements
• Work with Loss Prevention to enforce policies; align with operational leaders on process discipline
• Support interviewing and hiring new Managers

Key requirements

• Bachelor’s degree or equivalent

• leadership
• team management
• collaboration
• inventory control
• quality assurance
• data analysis

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