Customer Service Co-ordinator

Overview

As a Customer Service Coordinator at PPG in Stowmarket, you will provide first-line support to internal and external customers, ensuring timely responses and accurate information handling. You will work within a cross-functional team that upholds a Fortune 500–level culture, focusing on empathy, accuracy, and proactive problem-solving. You will manage inquiries across multiple systems, stay up-to-date with products and promotions, and promote teamwork to deliver exceptional service. This role offers growth opportunities within a multinational company that values continuous improvement and customer success.

Responsibilities

• Handle inquiries by phone and email using multiple databases and internal tools
• Provide responsive 1st-line support for order queries, product, and technical questions
• Keep databases and information sources current and compliant with legislation
• Demonstrate empathy in all customer interactions and capture necessary information for resolution
• Stay updated on promotions, new products, and IT support services
• Promote a ONE TEAM culture and take ownership to foster collaboration
• Deliver exceptional customer service as a key team member

Key requirements

• Strong communication and interpersonal skills
• Familiarity with IT systems and databases and MS Office tools
• Ability to organize workloads efficiently in a changing environment
• Ability to adapt quickly in a fast-paced setting
• Critical thinking and problem-solving abilities

• Communication
• Empathy
• Teamwork
• MS Office
• IT systems familiarity
• Databases

…