Data Lead – Customer Domain

Overview

As Data Lead for the Customer Domain, you will align data strategy with business goals, acting as the trusted advisor to senior Customer leadership. You’ll coordinate cross-functional teams to translate challenges into data products and measurable outcomes, shaping the customer data agenda within a domain-led operating model. You’ll drive value from data, improve customer experiences, and help the business become more data-driven. This role offers a chance to influence strategy and delivery at scale in a collaborative, outcomes-focused culture.

Pay / Benefits

• up to 30% bonus
• 7% employer pension contribution
• private medical insurance
• 25 days holiday + bank holidays
• annual credit towards easyJet holiday
• staff travel benefits

Responsibilities

• Define and own the Customer domain data roadmap aligned with strategy and transformation priorities
• Act as trusted data advisor to senior Customer leadership
• Translate business challenges into data products, analytics solutions and delivery priorities
• Manage and prioritise a portfolio of data initiatives with clear outcomes and value
• Coordinate multidisciplinary delivery teams including analysts, engineers, architects and data scientists
• Drive adoption of data products and track value realization
• Champion data governance and data quality across the Customer domain
• Identify dependencies, influence stakeholders and navigate competing priorities
• Build data maturity across the business and empower data owners
• Contribute to wider Data and Analytics community and drive consistency across domains

Key requirements

• Significant experience in data and analytics within a complex, business-facing environment
• Track record of delivering measurable business value through data initiatives
• Experience partnering with senior stakeholders and influencing decisions at leadership level
• Strong capability in shaping strategy while coordinating delivery across matrixed teams
• Experience working with customer data, customer experience, digital products, CRM or lifecycle marketing
• Knowledge of customer identity, segmentation, personalisation, consent management and customer engagement
• Understanding of modern data platforms such as Databricks and cloud technologies including Azure, AWS or GCP
• Familiarity with data product thinking, governance frameworks and modern operating models
• Excellent communication skills, with the ability to simplify complex concepts for technical and non-technical audiences
• Collaborative and outcome-focused approach with the ability to deliver through influence rather than direct authority

• communication
• stakeholder management
• collaboration
• Databricks
• Azure
• AWS

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