Overview
In this role you drive market development and account growth for Infosys in London by conducting competitive analysis, creating customer maps, and supporting contract negotiations. You collaborate with Engagement Managers and cross-functional teams to identify opportunities, open new service lines, and mitigate revenue leakage. You will help position Infosys as a trusted partner through data-driven insights and proactive account planning. This role offers exposure to strategic client interactions and bid processes, with a focus on expanding footprint and value delivery.
Responsibilities
- Perform competitive analysis for assigned accounts and segment; maintain unified market view with cross-account ADS and UPAM teams
- Provide client introductions and account context to facilitate HBUs’ cross-selling and service-line expansion
- Identify opportunities early and provide ground intelligence to engage clients strategically
- Prepare proposals and SoWs in coordination with Procurement, Legal, and multiple units; perform win-price analysis
- Assist in contract negotiations, MSAs, and SOWs; support discounts decisions
- Develop customer maps and track objections; support negotiation strategies and approvals
- Follow up on SOWs, payments, CSAT/ELF metrics, and revenue leakage prevention
- Coordinate with Delivery, Finance, Legal, and IBU leaders to resolve escalations and prepare executive briefings
- Anchor VP-level client meetings and participate in client events to strengthen relationships
- Provide account planning and mining activities to grow revenue and introduce new buying centers
- Support account operations including CSAT/AR processes and timely SOW closures
- Highlight insights for M&A analyses to validate business cases
Key requirements
- Basics of outsourcing and IT cost/revenue drivers
- Financial analysis knowledge (IRR, NPV, ROCE) and statistical methods
- Strong analytical and presentation skills
- Ability to learn quickly and operate in an unstructured environment
- Initiative and cross-functional collaboration skills
- Analytical thinking
- Excellent presentation skills
- Proactive and self-driven
- Analytical and financial analysis
- Proposal and negotiation support
- Ground intelligence gathering
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