Service Advisor

Overview

As a Service Advisor at Hatfields JLR Chester you act as the trusted link between customers and the workshop, promoting aftersales solutions that enhance safety and performance. You drive customer excellence and aftersales performance while helping to maximise revenue through health checks and service plans. You work closely with technicians to ensure timely repairs, and you guide customers through maintenance options with confidence and care. This role combines customer service with a sales mindset within a prestigious automotive brand.

Pay / Benefits

• 33 days holiday including bank holidays
• pension
• life assurance
• salary sacrifice car
• birthday day off
• family leave policies

Responsibilities

• Be the primary point of contact for service customers from check-in to post-visit follow-up
• Promote and sell red/amber work identified by electronic vehicle health checks and advise customers on safety-critical repairs
• Drive customer retention by promoting Service Care Plans and scheduling future work
• Coordinate with Technicians to ensure efficient, timely repairs and keep customers informed
• Manage courtesy car bookings, collections/deliveries, and service appointments to keep operations smooth
• Upsell extras, accessories, and value products while representing the brand with pride

Key requirements

• Dedicated to delivering exceptional service with a customer-first mindset
• Driven to exceed KPIs in a fast-paced setting
• Digitally competent with Microsoft Office and dealership IT platforms
• Meticulously organized with strong scheduling capabilities
• Confident communicator who captures customer details accurately and identifies sales opportunities
• Passionate about the automotive industry and customer service

• Customer-focused
• Results-driven
• Strong communication
• Organized and dependable
• Microsoft Office proficiency
• Dealership IT platforms

…