Partner Services Manager

Overview

In this role you will drive partner-led delivery for Bloomreach’s SI ecosystem, from solution design through go-live and ongoing managed services. You will coordinate with partners, customers, and internal teams to improve delivery quality, time-to-value, and platform ROI. You’ll enable SI partners on delivery processes, identify opportunities for managed services, and advocate for partners within Bloomreach. You’ll work cross-functionally to share best practices, monitor performance, and drive a consistent, high-impact Partner First motion across Europe. This is a hands-on role at a fast-growing SaaS company that values delivery excellence and strong partner relationships.

Pay / Benefits

• flexible working hours
• remote-friendly / #LI-Remote
• volunteering days (5 paid days off)
• employee assistance program
• Calm subscription
• education budget ($1,500 annually)

Responsibilities

• Oversee partner-led implementations from design to go-live, managing scope, timelines, risks, dependencies, and contingencies
• Provide status reporting across Bloomreach and partner organizations, raise issues early and drive resolution
• Hold partners and internal stakeholders accountable for delivery commitments and accurate project data
• Enable SI partners on Bloomreach delivery processes and best practices, coordinating with Solutions Consulting, Product, and Professional Services
• Identify opportunities for partners to build managed services to improve adoption and ROI
• Build and maintain strong relationships with partners as trusted advisor within Bloomreach
• Collaborate cross-functionally with Customer Success, Account Management, Sales, and Professional Services to push the Partner First motion
• Maintain accurate delivery, commercial, and partner-performance records to support forecasting and governance
• Leverage delivery and benchmarking data to identify trends and improve partner performance

Key requirements

• Experience in a customer-facing SaaS role with partners or within an SI agency
• Strong project management experience with agile methodologies and supporting tools
• Hands-on use of AI tools to improve efficiency or service quality
• Proven ability to enable stakeholders on processes and best practices
• Excellent presentation and relationship-building skills with stakeholders at all levels
• Customer- and partner-focused mindset in a fast-paced tech environment
• Self-organised, independent, and able to navigate ambiguity
• Desire to continuously develop skills and grow
• Native or professional fluency in English
• Ability to travel across Europe

• presentation and storytelling
• relationship-building
• stakeholder management
• agile methodologies
• project management tools
• experience with AI tools to automate tasks or analyze data

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