Head of Complaints & Resident Experience (Hybrid London)

Clarion Housing Group seeks a Head of Complaints to lead a resident‑focused function within a regulated housing environment. You will ensure fair, timely and empathetic resolutions while embedding learning across services.

You will steer strategy, develop a high‑performing team, and drive improvements from complaints data. Hybrid London base, occasional travel, and mandatory close date of 12 October 2026.

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