Service Lead, Bike Shop & Customer Experience

Company: Trek Bikes
Apply for the Service Lead, Bike Shop & Customer Experience
Location: St Albans
Job Description:

Trek Bikes in St Albans is seeking a Service Lead to shape the service experience in-store. You will be the main point of contact for customers, guiding service decisions and leading your team with warmth and clarity.

You will manage workflow, training, and performance metrics as the store’s Service Centre lead, ensuring top-notch bike builds and customer care while fostering a positive team environment.

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Posted: October 2nd, 2026