AI-Driven CX & Innovation Manager

Publicis Sapient in London seeks a Manager in CX&I to lead cross‑functional workstreams that shape future‑state customer and employee experiences. You will ground proposals in research, apply design thinking, and judge where AI adds value versus traditional approaches.

You’ll work directly with client stakeholders in small, multidisciplinary teams to build solutions collaboratively. As AI becomes central to CX, you’ll design AI‑native experiences, map end‑to‑end journeys, and drive adoption

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