Job overview
Are you an organised and proactive administrator who enjoys making a real difference to patients’ healthcare journeys?
This role supports the Dental Referral Co-ordinator with the day-to-day operation of the Dental Referrals Team within Oxfordshire Community Dental Service (OCDS) .
The post holder will help ensure referrals are processed smoothly and efficiently, while responding to queries from patients, carers and professionals.
They will also undertake a range of administrative duties to support the wider service, including the Senior Leadership Team.
The ability to travel independently between sites within the Trust is essential for this role.
Main duties of the job
- Handle confidential and complex enquiries from patients, carers, colleagues and external agencies in line with service procedures and Trust policies.
- Process and triage dental referrals promptly, monitor the shared mailbox and escalated breaches of the 12-week referral-to-assessment timeframe.
- Support the Dental Referral Co-ordinator with administrative improvements, EDI claims, the General Anaesthetic pathway and service finances, including outstanding patient charges.
- Maintain accurate electronic patient records, upload radiographs and process subject access requests while meeting information governance requirements.
- Liaise effectively with hospitals, Children’s Services, safeguarding leads, senior clinicians and the Dental Senior Leadership Team.
- Support weekly performance reporting and produce high-quality documentation using appropriate Microsoft applications.
- Organise workload to meet deadlines, seek guidance when required and participate in individual and group supervision
Working for our organisation
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Person specification
Knowledge Requirements
Essential criteria
- Proven experience of using Microsoft Office computer programs including Excel and Word.
- Managing multiple priorities such as balancing the demands of incoming calls, walk-in patients, and daily administrative duties.
Desirable criteria
- Previous experience of working in a dental environment.
Essential criteria
- Good standard of education with excellent numeracy and literacy.
Desirable criteria
- Previous experience of working with Dental Software.
Further Training or Job-related aptitude and skills
Essential criteria
- Attention to detail.
- Working to Deadlines.
- Able to work as part of a large service across all sites.
Desirable criteria
- Worked with patients who have additional needs.
Personal qualities
Essential criteria
- Ability to communicate at all levels and experience patient interaction.
- Ability to work under pressure and priorities workload.
- Ability to maintain a high standard of confidentiality and handling of sensitive information.
Documents to Download
Dental Administrative Support JD & PS (PDF, 640.3KB)
Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Kerry McGann
Title: Dental Nurse Team Manager
Email: kerry.mcgann@oxfordhealth.nhs.uk
Telephone: 01865 904 042
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