A leading global Accountancy Firm requires an experienced CRM Product Manager to shape and deliver a high-performing Microsoft Dynamics 365 platform. The position focuses on translating strategic vision into a clear, prioritised 12–24 month product roadmap and a predictable release pipeline. Reporting directly to the Director of Operations, this role bridges commercial goals with technical execution to drive measurable adoption and data quality.
Day-to-day operations involve running a disciplined product lifecycle, overseeing sprint planning, and managing backlog hygiene in partnership with technical delivery leads. A key focus is establishing and leading a cross-functional Backlog & Release Taskforce to streamline intake, clear delivery blockers, and manage trade-offs effectively. Additionally, the post involves running a monthly product performance cycle to monitor adoption, service metrics, and system stability, while directly line managing dedicated business and data operations managers.
Candidates need substantial experience in senior CRM product leadership, with deep functional expertise in Microsoft Dynamics 365. Proven capability in running structured delivery governance using tools like Azure DevOps, alongside a background in managing BAU product health and user adoption, is essential. Prior experience in professional services or partnership-led structures, combined with strong data governance experience alongside an enterprise Data Office, is highly desirable.
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