Job title: Production Support Engineer
Location: Chester – 5 days onsite for the first month
Contract: 12 Months
Working Pattern: 5 days out of 7 – Occasional weekend rotation
Hours: Part of a 24/7 global support model – Not an on-call role
Rate: Highly competitive
We are looking for an experienced Production Support Engineer to join a critical banking and payments environment, supporting business-critical applications and ensuring the stability and availability of production services.
The role is suited to someone with strong Unix/AIX, SQL and production support experience who is confident managing complex incidents, coordinating technical teams and working in a high-pressure environment.
Essential Skills & Experience
- Strong Production Support experience within a business-critical environment.
- Strong Unix/AIX experience, including command-line troubleshooting and Unix system administration.
- Strong SQL / SQL*Plus experience, including writing and executing queries to investigate production issues.
- Proven experience in Incident Management and Problem Management.
- Experience troubleshooting complex production incidents and driving service restoration and root-cause analysis.
- Experience leading and coordinating technical teams during major/critical incidents.
- Experience working with IBM MQ, SFTP, NDM and Autosys or similar scheduling technologies.
- Shell and/or Python scripting experience, with the ability to automate routine operational tasks.
- Strong SRE and automation mindset, with a focus on improving system reliability and reducing manual processes.
- Experience coordinating onshore/offshore technical teams and working within a 24×7 production environment.
- Excellent communication skills, with the ability to communicate clearly with both technical and business stakeholders.
- Experience within Banking, Financial Services, Payments or Payment Processing.
- Wire processing and SWIFT experience is advantageous.
Desirable
- Experience with ServiceNow or Remedy.
- Monitoring experience with Splunk, Dynatrace, Glassbox, NetScout or similar tools.
- Experience with Ansible Tower, Bladelogic or other automation tools.
- Programming experience with Python, Java, C/C++, Ruby or JavaScript.
Working Pattern
Chester-based
5 days onsite for the first month, 4 days onsite for the following 6 months, then moving to 3 days onsite per week.
5 days out of 7 – Occasional weekend rotation, If they work Saturday and Sunday, they receive 2 days off during the week
No on-call requirement
Why Apply
This is an excellent opportunity for a Production Support professional looking to work within a highly critical banking/payments environment, with a strong focus on incident management, automation, reliability and continuous improvement.
Join us and make your mark in the tech world!
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