Company: Dunelm
Location: Manchester
Job Description:
Dunelm’s Quality Assurance Lead will head a team of Quality Assessors within our Customer Care Centre, guiding quality and compliance while embracing automation and analytics to improve customer experiences. This remote role involves occasional travel to Leicester or Manchester to align with teams.
You’ll drive calibration, analyse customer and performance data, coach staff, and partner with Operations, Training and Change teams to deliver practical improvements across journeys.
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Posted: October 2nd, 2026