Company: BW Legal
Location: Leeds
Job Description:
BW Legal is seeking a Call Quality Analyst to join the Compliance team in Leeds. The role reviews agent calls against a quality framework, highlighting best practices and areas for improvement to enable fair, outcome-focused customer conversations.
The 30-hour week is office-based with fixed start times. Salary is up to £24,000 depending on experience, with potential overtime and progression within a transparent pay banding structure.
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Posted: October 2nd, 2026