Senior Service Delivery Manager – ITIL/SIAM & Client Success

NECSWS in London is seeking a Service Delivery Manager responsible for service operation and day-to-day management and delivery of contracted services to the client account, acting as the single point of contact for service delivery escalations.

You will oversee ITIL/SIAM transitions, maintain SLAs, manage relationships at senior level, line manage staff, and drive Service Improvement Plans, with DBS clearance and UK public sector experience preferred.

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