IT Support Analyst Level 3 Apprenticeship – measure2improve

Launch your IT support career with measure2improve!

Earn while you learn, gain hands-on experience helping clients and build valuable skills for a rewarding future in technology.

Responsibilities

• Provide first-line support to clients using measure2improve software, including logging, investigating and responding to support requests.
• Help triage issues by gathering clear information, screenshots and steps to reproduce before escalating where required.
• Assist with testing software updates, fixes and releases, recording results clearly and following internal processes.
• Support the team with change requests, including basic scoping, checking requirements and updating records/comments.
• Maintain accurate records in the Hub, including support updates, change notes and knowledge-base information.
• Work with implementation, support and development colleagues to understand client processes and resolve queries.
• Build knowledge of m2i.SHEQ, NHT and related systems while completing apprenticeship learning and training requirements.

Required skills

• Good written and verbal communication skills and a professional approach to client contact.
• Confident using computers, Microsoft Office and web-based systems.
• Good attention to detail, especially when recording information and following processes.
• Willingness to learn how software systems work and how to investigate issues logically.
• Organised and able to manage several tasks while asking for guidance when needed.
• Positive attitude, reliability and ability to work as part of a small team.
• Interest in software support, data, reporting or technology would be beneficial.

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

35 hours per week, 8:30am – 5pm

Benefits

• Structured apprenticeship training and workplace support.
• Opportunity to develop skills in software support, testing, client implementation and business systems.
• Annual leave entitlement plus bank holidays, with company Christmas closure arrangements where applicable.
• Supportive small-team environment with exposure to real client projects.
• Progression opportunities as skills and confidence develop.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

measure2improve (m2i), founded in 1996, specialises in simplifying complex data management challenges through innovative, web-based software solutions. Our solutions are designed to be intuitive and require minimal training, making them accessible on both Android and Apple devices.

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