Hybrid Ops Support Engineer — SaaS Service Delivery

Phoebus Software Ltd is seeking an Operations Support Engineer to ensure our SaaS service aligns with client expectations and contractual obligations. You will own the service delivered to clients and monitor incidents to minimize impact, acting as a single point of contact for operations and ensuring visibility into performance.

You will coordinate with stakeholders, report on KPIs, and collaborate with Engineering, Governance, and Delivery teams in a hybrid Solihull-based role requiring UK

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