Service Manager (Forklifts / Material Handling)
Location: Bury St Edmunds, Suffolk (Applications welcome from Ipswich, Newmarket, Thetford, Stowmarket, Diss, Haverhill, Sudbury and surrounding areas)
Salary: £47 – £50 per annum
Benefits: Company Vehicle | Bonus Potential | Pension Scheme | Career Progression
Hours: Monday-Friday, Days
Contract: Permanent
Join a Leading Material Handling Specialist
Interaction Technical is partnering with a well-established and growing materials handling business to recruit an experienced Service Manager for their Bury St Edmunds operation.
This is an excellent opportunity for a motivated manager with experience within the forklift, plant, material handling, construction equipment, or commercial vehicle sectors to take ownership of a busy service department.
You’ll be responsible for leading a team of both Mobile Service Engineers and Workshop Engineers, ensuring high levels of customer service, engineering performance, workshop productivity, and service profitability.
If you’re currently working as a Service Manager, Workshop Manager, Engineering Supervisor, Aftersales Manager, Service Supervisor, or Team Leader looking for the next step in your career, we’d love to hear from you.
What’s on Offer?
- Competitive salary of £47 – £50 per annum
- Monday-Friday days role with excellent work-life balance
- Company vehicle or car allowance
- Annual performance-related bonus scheme
- 25 days holiday + bank holidays
- Contributory pension scheme
- Ongoing management and leadership training
- Long-term career progression opportunities
- Stable and growing business with strong market presence
- Supportive senior leadership team
The Role
Key Responsibilities
- Lead, motivate and manage a team of Mobile and Workshop Forklift Engineers
- Plan and coordinate engineer workloads, service schedules, and breakdown response activities
- Monitor service performance against KPIs and business objectives
- Support engineers with technical queries and escalation issues
- Ensure workshop operations run efficiently and productively
- Maintain strong customer relationships and handle service-related enquiries
- Drive service revenue growth and identify opportunities for improvement
- Ensure compliance with health and safety procedures and company standards
- Conduct performance reviews, training plans, and staff development activities
- Work closely with parts, sales, and senior management teams to support overall business performance
Leadership & Career Development
- Leadership and management training
- Operational and commercial development programmes
- Health & Safety qualifications
- Technical product training
- Senior management progression opportunities
- Regional leadership development pathways
This is a fantastic opportunity to join a business where strong managers are recognised, supported, and rewarded.
About You
We’re looking for an experienced service professional with strong leadership skills and a background managing engineers within a technical environment.
Suitable Backgrounds Include
- Service Manager
- Workshop Manager
- Engineering Supervisor
- Aftersales Manager
- Field Service Supervisor
- Service Team Leader
- Operations Manager
- Forklift Service Manager
- Plant Service Manager
- Commercial Vehicle Workshop Manager
Essential Requirements
- Previous experience managing engineering or service teams
- Strong understanding of service operations and customer support
- Experience within forklifts, material handling, plant, construction equipment, agricultural machinery, commercial vehicles, or related sectors
- Excellent people management and communication skills
- Ability to organise workloads and maximise engineer productivity
- Commercial awareness and KPI management experience
- Full UK Driving Licence
If you’re an experienced Service Manager looking for a Monday-Friday leadership position with a successful materials handling business, we’d like to hear from you.
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