Account Manager / Senior Account Manager – Digital, CRM & Martech

£40,000–£44,000 + bonus | Hybrid – 2 days a week in South West London

Love client services as well as CRM, martech, data and digital technology?

We’re looking for an experienced AM/SAM who can manage clients confidently, understand complex data and digital projects and act as the bridge between technical teams and commercial stakeholders.

We’re working with an established consultancy / agency specialising in customer experience, data, CRM and technology. The business is performing well, with a strong pipeline of projects and a collaborative Client Services team.

The role

• Manage a portfolio of client accounts across a mix of sectors.
• Work across CRM, martech, customer data, digital platforms, UX/UI, websites, analytics and technology transformation projects.
• Build strong client relationships and act as a trusted day-to-day contact.
• Coordinate internal strategy, data, technical and delivery teams.
• Keep projects on track and identify opportunities to grow accounts.
• Take ownership of budgets, forecasting, reporting and account profitability.

What we’re looking for

• Experience in a digital, CRM, martech, data or technology agency/consultancy.
• A good understanding of CRM platforms, UX/UI, martech, customer data or digital technology.
• Commercially astute, proactive and confident with senior stakeholders.
• Strong organisation and communication skills.
• Used to working across multiple projects in a fast-paced client services environment.

Salary £40,000–£44,000 + bonus + good benefits + training

Hybrid – 2 days a week in South West London

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