Company: Block, Inc.
Location: London
Job Description:
Block, Inc. in London is seeking a Customer Support Complaints & Escalations Advocate to handle complex customer issues within the Internal Dispute Resolution team, collaborating with onshore and offshore colleagues to uphold policy frameworks.
You will investigate escalated complaints, manage multiple cases, and help frontline teams improve first point resolution while monitoring trends and KPI targets. This remote role supports customers across channels and aligns with Block’s commitment to
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Posted: October 2nd, 2026