Company: Somerset Council
Location: Shepton Mallet
Job Description:
Somerset Council in Shepton Mallet is seeking a Customer Service Advisor to provide frontline information and support across council services. You’ll handle enquiries by phone, email, webchat and face-to-face interactions, assisting areas such as Adult Social Care, Children’s Services, Revenues & Benefits, Housing, Waste and Planning.
The role emphasizes delivering accurate advice, empathy and resilience, with hybrid working arrangements where service needs allow.
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Posted: October 2nd, 2026