Customer Support AdvisorCustomer Service Bolton Permanent Sep 29, 2026
Customer Support Advisor
- Location: Horwich Bolton, Premex House.
- Salary: £26,152.00
- Hours: 37.5 hours per week either 9.00-5.00 or 9.00 – 5.30.
Are you a people-focused professional with excellent communication skills and a passion for delivering outstanding customer service? We are looking for a Customer Support Advisor to join our growing team, providing first-class support to solicitors, medical experts, suppliers, and claimants throughout the case journey.
The Role
As a Customer Support Advisor, you will be the first point of contact for incoming and outgoing calls, managing a range of enquiries and ensuring every interaction is handled professionally, accurately, and with empathy. You will take ownership of customer queries, aiming for first-call resolution wherever possible, while keeping all parties updated on case progress and delivering an exceptional customer experience throughout.
Key Responsibilities
- Handle inbound and outbound telephone calls from claimants, solicitors, medical experts, and suppliers.
- Provide clear, professional, and accurate information regarding case progress and enquiries.
- Book medical legal appointments, ensuring convenience for clients and compliance with conflict-of-interest requirements.
- Manage sensitive and complex cases with empathy and professionalism.
- Take ownership of customer queries and follow through to resolution.
- Identify opportunities to improve processes and reduce repeat calls.
- Maintain excellent relationships with clients, customers, and medical experts.
- Accurately prepare, process, and manage case documentation.
- Ensure all written correspondence is completed to a high standard with excellent spelling and grammar.
- Work across multiple systems while adhering to company procedures and service standards.
- Escalate complaints appropriately and support swift resolution.
- Participate in training and continuously develop business and industry knowledge.
About You
- An excellent communicator with strong verbal and written skills.
- Confident and professional on the telephone.
- Customer-focused with a genuine desire to help others.
- Detail-oriented and committed to producing accurate work.
- A strong problem solver who can work independently and use their initiative.
- Comfortable working under pressure and managing a varied workload.
- IT literate and confident using multiple systems.
- Friendly, reliable, punctual, and a positive team player.
Experience Required
- Strong communication and customer service skills.
- Ability to manage multiple tasks and work accurately in a fast-paced environment.
Desirable
- Previous telephony or call centre experience.
- Experience within a customer service environment.
- Experience working with case management systems or administrative processes.
What We Offer
- Comprehensive training and ongoing development.
- Supportive and collaborative team environment.
- Opportunity to build a rewarding career within a growing business.
- A role where you can make a genuine impact on customer outcomes every day.
If you are passionate about delivering exceptional customer service and thrive in a busy, people-focused environment, we’d love to hear from you.
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