Frontline Customer Service Team Leader – Retail Betting

Company: William Hill PLC
Apply for the Frontline Customer Service Team Leader – Retail Betting
Location: London
Job Description:

William Hill PLC is seeking a Customer Service Team Leader for a busy betting shop on the London fringe. You will lead a team on the shop floor, coach staff, and ensure an excellent customer experience while upholding safer gambling practices.

The role involves opening/closing duties, rota-based shifts across 8am–10pm, and pursuing sales targets in a dynamic retail environment. London weighting applies and training is provided as part of our career path.

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Posted: October 2nd, 2026