Resident Service Charge Liaison Advisor

Poplar HARCA is seeking a Service Charge Liaison Advisor to provide clear, timely responses to service charge enquiries and disputes. The role supports the Finance Directorate, responds via phone, email, and letters, and explains budgets, actuals and variances to residents in an accessible way.

The postholder will engage with leaseholder forums, manage a caseload, ensure compliance with regulations, and contribute to improving services. A DBS check is required before appointment.

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