Contract Relationship Manager

To work as part of our Property Management Team ensuring excellent relations between Dexters and our chosen contractors by taking control of their initial induction/approval through to managing the relationship and prompt and successful payment of invoices.

Location: Victoria

Salary: £30,000-£34,000 DOE

Hours: Monday-Friday 8.30am-5.30pm

Key Responsibilities

• As part of the Tenancy and Property Management Teams, provide consistently excellent service to drive the growth and retention of Landlords and our Lettings portfolio.
• Ensure all preferred suppliers/contractors are checked and reviewed in-line with our Contractor Account Management Scheme (CAMS).
• Act as main point of contact between our contractors and Dexters.
• Ensure contractors are added to Fixflo efficiently.
• Initial and ongoing ‘Fixflo’ coach for contractors.
• Regular Fixflo checks ensuring best practice is followed by all Property Management teams, jobs are closed in a timely manner prompting correct and prompt payment of invoices.
• Act as liaison between key contractors and property management teams in event of a misunderstanding.
• Responsible for resolving invoices queries including any legal action taken and regular reviews of costs ensuring consistency and good value for our Landlords.
• Assist with overdue contractor statements.
• Ensure good communication between contractors and Dexters teams including Offices, Property Management and Client Accounts.

Requirements

• An excellent understanding of all areas of property management and relevant legislations
• Proficient with Excel and Google sheets
• Lead by example, demonstrating a ‘Nothing is too much trouble’ culture
• Able to motivate a team towards a common goal
• Act as an ambassador for the company and coach for the team
• A team-player who is willing to take responsibility for their own decisions
• ARLA and IRPM qualified

Skills

• A natural leader
• Able to work under pressure with excellent attention to detail
• Has a professional approach, demonstrating high levels of integrity
• Highly organised & able to prioritise a varied workload
• Confident, with excellent communication skills
• A flexible approach to work particularly during busy periods
• Able to demonstrate initiative along with a ‘can do’ approach
• Ability to maintain confidentiality in all dealing and correspondence
• Ambassador for and always acting in the best interest of the company

What We Offer

• Progression: Fast-track growth within the property industry, with clear development pathways.
• Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
• Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
• Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
• Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
• Give Back: Paid day off to volunteer at a charity of your choice.

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