Gateway Advisor (Hybrid) – Flexible, Impactful Client Support

Citizens Advice Ltd in Leeds is seeking a Gateway Assessor to be the first point of contact for clients, using listening and questioning to understand issues and provide information, signposting and referrals. You’ll work across face-to-face, telephone, webchat and email channels, and contribute to team rotas and KPIs.

You will join a busy gateway assessment team in a hybrid setup from Leeds City Centre Hub, delivering high-quality advice with empathy to potentially vulnerable clients and

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