Service Desk Manager – Lead High-Impact IT Support

Zenzero is seeking a Service Desk Manager to lead the service desk team, drive KPI/SLAs and ensure excellent customer outcomes across our MSP/MSSP operations. You will collaborate with service leaders, manage staffing, and maintain process documentation while building strong relationships with senior stakeholders.

A strong ITIL background, Microsoft 365 expertise and hands-on second-line support are essential.

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