ServiceNow Platform and Solution Architect

Overview

As a ServiceNow Platform and Solution Architect at EDF, you lead architectural direction for a critical enterprise platform, enabling secure, scalable digital services. You’ll collaborate with senior stakeholders and product teams to shape roadmaps and governance across multiple ServiceNow products. This hybrid role offers flexibility, a competitive starting salary of 70,000 with bonus potential, and a mission-driven path toward EDF’s digital service delivery goals. You drive innovation, integration, and governance to improve efficiency and service outcomes at scale.

Pay / Benefits

• market-leading pension scheme
• electric vehicle leasing
• discounted gym membership
• life assurance
• tech vouchers
• experience days

Responsibilities

• Define and evolve the architectural vision and roadmap for the ServiceNow platform
• Lead solution design translating business requirements into scalable technical solutions
• Govern platform architecture, standards, security controls and design best practices
• Design and oversee integrations, data architecture, CMDB strategy and service data management
• Provide technical leadership, mentoring, and influence key technology decisions

Key requirements

• Experience architecting and delivering ServiceNow solutions in large, complex enterprise environments
• Proficiency across ServiceNow products (ITSM, HRSD, ITOM, SAM, SecOps, IRM)
• Knowledge of CMDB, CSDM, Discovery, Service Mapping and service data management
• Experience designing enterprise integrations via REST APIs, Integration Hub, MID Servers
• Platform security, governance, risk management and architectural governance
• Agile, product-centric and DevOps delivery experience
• Strong stakeholder management and ability to explain technical concepts to diverse audiences
• Security Clearance (SC) with British residency in last five years (as required)

• Stakeholder influence and collaboration
• Communication to technical and non-technical audiences
• Mentoring and technical leadership
• ServiceNow ITSM, HRSD, ITOM, SAM, SecOps, IRM
• CMDB, CSDM, Discovery, Service Mapping
• REST APIs, Integration Hub, MID Servers

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