People Operations Regional Lead/Manager (EMEA)

Overview

In this role you will lead and shape People Operations across the UK and EU, driving operational excellence and scalable service delivery. You will partner with HRBPs and cross-functional teams to execute end-to-end lifecycle processes while steering transformation initiatives, including AI, automation, and regulatory programs (SMCR). You will mentor a team and maintain compliant, data-driven outcomes. This is a strategic, hands-on leadership role at a global investment firm with a high-performance, inclusive culture.

Responsibilities

• Act as regional People Operations SME for UK and EU, ensuring operational accuracy and compliance
• Lead end-to-end employee lifecycle transactions (onboarding, role changes, extensions, transfers, exits)
• Own case and knowledge management, including SLAs and documentation governance
• Drive HR transformation initiatives (process redesign, automation, digitization) and AI-enabled solutions
• Partner with Technology on Workday, ServiceNow enhancements
• Lead UK SMCR HR operations program and ensure audit readiness
• Deliver cross-functional projects across HR, Compliance, Legal, Finance, Technology
• Leverage data and dashboards to inform decision making and move to outcomes-based reporting
• Manage multiple workstreams with prioritization and execution discipline
• Contribute to team development and foster a culture of ownership and continuous improvement

Key requirements

• 8–12+ years in People Operations or HR Operations in multi-country, regulated environments
• Regional operations lead/subject-matter expert with UK/EU employment operations experience (SMCR or similar)
• Experience balancing BAU with HR transformation, including automation or AI
• Hands-on experience with Workday, ServiceNow, or equivalent HR platforms
• Strong knowledge of UK/EU employee lifecycle operations
• Experience designing and running case management and knowledge management frameworks
• Excellent execution, prioritization, and stakeholder management
• Clear, structured communication and documentation discipline
• Comfort operating at strategic and tactical levels

• stakeholder management
• cross-functional influencing
• problem solving in ambiguous environments
• Workday
• ServiceNow
• AI-enabled automation

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