Manager, Sales Operations

Overview

In this role you will strengthen Cytel’s commercial operations by improving systems, data quality, and reporting across the sales lifecycle. You collaborate with Sales, Marketing, Proposals, and operations to drive governance, dashboards, forecasting, and automation. You will shape end-to-end processes, support AI-enabled productivity, and partner with vendors and technical teams. This is a hands-on, transformative role that links business needs to scalable technical solutions and cross-functional delivery.

Responsibilities

• Administer and continuously improve the CRM with governance and data quality standards
• Develop and maintain dashboards, reports and analytics to enhance pipeline visibility and forecasting accuracy
• Support end-to-end commercial lifecycle: opportunity management, account data, proposals, RFx, contracting, hand-offs
• Monitor data completeness, resolve issues, and embed governance across commercial teams
• Map and optimise sales and commercial processes to improve visibility, accountability, efficiency and scalability
• Identify and implement automation opportunities to reduce manual work and boost productivity
• Support adoption of Microsoft Copilot, AI and automation across Sales and Commercial Operations with measurable outcomes
• Lead or coordinate Salesforce integration with other systems, ensuring reliable data flows and unified user experience
• Coordinate cross-functional improvement initiatives, workshops, timelines, and governance activities
• Provide guidance, support and training to commercial users to drive system adoption

Key requirements

• 5–8 years of related experience with 2 years in a team leadership role
• CRM governance and data integrity experience
• Strong reporting and analytics capabilities with dashboards and practical insights
• Experience supporting pipeline management, forecasting, proposals, RFx, contracting, or broader commercial ops
• Vendor/implementation partner management and delivery oversight
• Experience integrating Salesforce with multiple systems and data mapping/testing
• Process mapping and continuous improvement across functions
• Understanding of automation and AI-enabled productivity implementation
• Ability to collaborate with senior leaders across Sales, Marketing, Proposals, Legal and Ops
• Proficiency with Microsoft 365; familiarity with Copilot, Copilot Studio, SharePoint, Power Platform or BI/process automation platforms

• excellent organisation
• strong communication
• relationship management
• Salesforce integration
• data mapping and testing
• dashboard/reporting tools

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