Senior Manager, Customer Success Engineering

Overview

As Senior Manager, you lead and grow a team of Customer Success Engineers to drive measurable outcomes on the Veeam Data Platform. You balance strategic planning with hands-on leadership to improve resilience, adoption, and renewal readiness. You’ll build scalable CS engineering practices, partner across functions, and translate customer objectives into concrete technical value. This role offers impact in expanding use of data protection and resilience capabilities at scale.

Pay / Benefits

• 25 vacation days
• Private medical, dental, vision insurance
• Life insurance with enhanced coverage
• Pension plan with employer match
• Worldwide travel insurance for business/leisure
• Learning and growth programs (LinkedIn Learning, O’Reilly)

Responsibilities

• Lead and develop a team of Customer Success Engineers, including potential junior managers
• Set onboarding, adoption, success planning, resilience reviews, and renewal risk mitigation standards
• Drive technical capability across the team in Veeam Data Platform, DR, cloud, virtualization, storage, OS, and automation
• Establish standards for customer success plans, adoption roadmaps, health checks, QBRs, resilience reporting, and executive communication
• Ensure teams translate business objectives into measurable, time-bound success plans
• Champion resilience as a customer outcome via maturity assessments and recovery simulations
• Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators
• Serve as senior advisor/escalation point for strategic enterprise customers on resilience and renewal risk
• Collaborate with Sales, Renewals, Product, Support, Pro Services, and TAMs to align activities with strategy and revenue goals
• Build repeatable plays, enablement, and best practices to improve value and retention
• Improve team operations: capacity planning, coverage, scorecard hygiene, forecasting, efficiency
• Assist with business planning by identifying growth opportunities and aligning team performance with retention goals
• Keep focus on advisory/adoption/resilience while routing break-fix and renewals to appropriate teams

Key requirements

• Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup/recovery, cloud, or related fields
• Three or more years of people leadership experience managing technical professionals
• Proven ability to lead teams through ambiguity and complex customer situations
• Strong understanding of Veeam solutions or comparable data protection and enterprise technologies
• Experience building/scaling customer success practices (onboarding, adoption motions, renewal readiness)
• Strong technical acumen across virtualization, storage, operating systems, cloud, scripting/automation, DR and resilience
• Ability to engage executive stakeholders with clear business-value recommendations
• Strong cross-functional collaboration with Sales, Renewals, Product, Support, Pro Services, TAM
• Data-driven leadership using metrics and health signals to improve execution
• Excellent communication, coaching, stakeholder mgmt, conflict resolution
• Ability to build scalable processes while maintaining high-touch customer focus
• VMCE certification preferred or able to obtain; cloud infra certifications like AWS/Azure preferred

• Leadership and coaching
• Strategic thinking
• Executive communication
• Veeam Data Platform
• Disaster recovery and resilience
• Cloud platforms (AWS/Azure/others)

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