Business Support Manager (EA Manager)

Overview

As Executive Assistant Manager, you will lead a team delivering high-quality executive support to senior leaders. You will partner with stakeholders to ensure consistent, efficient service while driving continuous improvement. In a fast-paced corporate environment, you’ll shape how the team supports the business objectives and governance standards. This hybrid Manchester role offers visibility to senior leadership and opportunities to develop the function and your career.

Pay / Benefits

• Competitive salary and benefits package
• Hybrid and flexible working arrangements
• Opportunities for learning, professional development, and career progression
• Wellbeing initiatives and employee support programmes
• Opportunity to work alongside senior leaders
• Inclusive and collaborative workplace culture focused on personal and professional growth

Responsibilities

• Lead, coach, and develop a team of Executive Assistants
• Create a high-performing, collaborative team focused on service excellence
• Manage workload allocation and resource planning to ensure effective support coverage
• Conduct performance reviews, objective setting, and regular feedback discussions
• Support recruitment, onboarding, and development of team members
• Manage absence, performance, and employee relations matters where required
• Identify, support career development opportunities within the team
• Develop and maintain strong relationships with senior leaders and key stakeholders
• Act as a trusted point of contact for executive support requirements
• Collaborate with internal teams to ensure seamless service delivery
• Build credibility and trust through proactive communication and partnership
• Drive consistency, quality, and continuous improvement across executive support services
• Review existing processes and implement improvements to enhance efficiency and effectiveness
• Monitor service delivery standards and ensure agreed service levels are met
• Manage and report on team performance and operational metrics
• Lead and participate in projects and initiatives that support business objectives
• Ensure confidential and sensitive information is handled appropriately
• Promote adherence to organisational policies, regulatory requirements, and governance standards
• Identify, escalate, and manage risks where appropriate
• Support the delivery of a controlled and compliant working environment

Key requirements

• Significant experience leading or managing Executive Assistants, Personal Assistants, or Business Support professionals
• Proven ability to build strong relationships with senior stakeholders
• Strong people leadership, coaching, and team development skills
• Demonstrable experience driving operational improvements and service excellence
• Excellent communication and influencing skills
• Strong organisational, planning, and prioritisation abilities
• Ability to manage multiple priorities within a fast-paced environment
• Experience handling confidential and sensitive information with discretion
• Strong problem-solving skills and sound professional judgement

• strong communication
• influencing skills
• leadership
• stakeholder engagement
• problem-solving

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