Inbound Sales Advisor – Telematics

Overview

In this role you will be the frontline, handling inbound enquiries with a consultative touch to identify customer needs and steer them toward the right products or teams. You help drive growth by creating high-quality referrals and supporting specialist sales areas. You’ll collaborate across internal teams to ensure a smooth journey from first contact to handover. This position offers meaningful impact in shaping customer solutions and contributing to Radius’s growth.

Responsibilities

• Respond promptly to inbound inquiries via phone, email, and digital channels to deliver a professional experience
• Engage customers to understand their needs, circumstances, and objectives
• Identify referral opportunities to other products, services, or departments
• Generate high-quality referrals supporting business growth and KPIs
• Educate customers on available solutions and benefits in a clear, engaging way
• Build rapport and maintain strong relationships to encourage repeat engagement
• Maintain accurate records of interactions, referrals, and outcomes in the CRM
• Collaborate with internal teams to ensure a seamless customer journey from enquiry to handover
• Meet and exceed referral, activity, and customer service targets and KPIs
• Stay updated on products, services, processes, and industry developments to support customers and identify opportunities

Key requirements

• 2–3 years’ experience in customer service, inbound sales, contact centre, or customer-facing advisory role
• Proven ability to identify customer needs and generate referrals or commercial outcomes
• Strong communication and interpersonal skills with ability to build rapport quickly
• Experience using CRM systems and customer management tools
• Excellent listening and questioning skills with a consultative approach
• Strong organizational and time management skills to handle multiple inquiries
• Confidence handling objections and finding appropriate solutions
• Ability to work independently and collaboratively in a team
• Results-driven mindset focused on referrals, customer satisfaction, and performance targets
• Desirable but not essential: relevant customer service, sales, or industry qualifications

• communication skills
• interpersonal skills
• rapport-building
• CRM systems
• customer management tools
• inbound sales processes

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