Senior Vice President, Production Services Application Support

Overview

In this senior leadership role, you will define and drive the global Production Services strategy for FX Execution Services, aligning support with business priorities and risk objectives. You will lead a global team of production services managers, engineers, and support professionals to improve platform stability and incident management. By championing automation, AI, and observability, you’ll reduce manual work and raise service quality across mission-critical platforms. You’ll influence executive stakeholders and shape service delivery models in a fast-paced trading environment.

Pay / Benefits

• competitive compensation
• wellbeing programs
• paid leaves
• volunteer time
• flexible global resources
• growth opportunities

Responsibilities

• Define and execute the global Production Services strategy to align with business priorities and risk objectives
• Lead and develop a global team of production services managers, engineers, and support professionals across regions
• Strengthen incident, problem, change, and escalation management to improve stability and reduce recurring issues
• Champion automation-first initiatives leveraging AI, observability, and modern engineering practices
• Provide strategic leadership across EFX platforms with deep understanding of front-to-back trade flows and market structure
• Serve as trusted advisor to senior leaders influencing investment priorities and service delivery models
• Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms

Key requirements

• Significant leadership experience in global production services and application support for mission-critical platforms
• Proven track record building and managing large global teams including managers and senior technical leaders
• Demonstrated success in incident, problem, and change management with measurable stability improvements
• Automation-first and AI-enabled mindset with experience in observability, tooling, and process automation
• Deep technical and operational experience across production environments (monitoring, resiliency, cloud, middleware, infrastructure)
• Experience with EFX, Capital Markets, or electronic trading platforms and understanding of trading workflows
• Strong executive communication, stakeholder management, and cross-functional collaboration
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging (Kafka, MQ); programming/scripting in Java and Python

• Executive presence
• Collaborative leadership
• Strategic influence
• Windows
• Linux
• CI/CD

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