HR Operations Manager, Insurance

Overview

In this role you will lead HR operations across the employee lifecycle to deliver an efficient, high‑performing service. You’ll work within the people function to drive continuous improvement of HR processes, systems and employee experience, partnering with HR Business Partners, Talent Acquisition, Reward and vendors. The position blends strategic oversight with hands‑on execution, including compliance, data, onboarding/offboarding, and reporting. You will shape HR service delivery in a growing financial services organisation, partnering with stakeholders to enable scalable, compliant operations.

Pay / Benefits

• Flexible and hybrid working arrangements
• Competitive salary and benefits package
• Opportunities for career development and progression
• Supportive and collaborative working environment

Responsibilities

• Leading day‑to‑day delivery of HR operations and employee lifecycle processes
• Ensuring HR policies, procedures, and controls are consistently applied
• Managing and developing HR Operations team members to deliver high‑quality service
• Driving process improvement initiatives to enhance efficiency, scalability, and employee experience
• Overseeing onboarding, offboarding, data management, benefits administration, and HR documentation
• Partnering with HR Business Partners, Talent Acquisition, Reward, and external vendors
• Supporting the implementation and optimisation of HR systems, technology, and reporting capabilities
• Ensuring compliance with employment legislation, regulatory requirements, and internal governance standards
• Producing and analysing HR data, metrics, and management information
• Leading HR projects and contributing to wider people initiatives across the organisation

Key requirements

• Experience in an HR Operations Manager, HR Shared Services Manager, HR Services Manager, or similar leadership role
• Strong knowledge of HR operational processes across the employee life cycle
• Experience leading teams and developing high‑performing HR service functions
• Strong understanding of HR systems, data management, and HR reporting
• Excellent stakeholder management skills with the ability to build relationships across all levels of an organisation
• Experience managing HR compliance, governance, and regulatory requirements
• A continuous improvement mindset with experience streamlining processes and implementing change
• Strong organisational skills with the ability to manage multiple priorities in a fast‑paced environment
• CIPD qualification or equivalent HR experience would be advantageous
• Previous experience in financial services, professional services, or a regulated environment would be beneficial

• service_excellence
• stakeholder_management
• change_management
• HR systems
• HR data management
• HR reporting

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