Senior Manager – Global Business Services Consulting

Overview

In this Senior Manager role, you lead complex Global Business Services transformations for clients, shaping strategy, operating models, and BPO advisory within KPMG’s GBS practice. You advance Agentic GBS capabilities using AI, automation and analytics, and help grow the proposition through thought leadership and multi-country engagement. You collaborate with UK and global teams, drive proposals, and deliver measurable business outcomes. This role combines strategic design, delivery excellence and team leadership, with travel to client sites.

Responsibilities

• Lead complex GBS transformation programmes from strategy to optimisation
• Advise senior stakeholders on GBS strategies aligned with enterprise priorities
• Design future-state operating models (org, governance, service delivery, process, technology, data, workforce, location)
• Help clients adopt AI, automation, analytics and digital workforce solutions
• Produce clear reports/recommendations for executive audiences
• Originate and convert opportunities; lead proposals and coordinate multidisciplinary teams
• Develop and codify GBS/Agentic GBS propositions, methodologies, tools, accelerators, and thought leadership
• Support practice growth through capability development, recruitment, and coaching of teams

Key requirements

• Consulting experience in Global Business Services with substantial BPO advisory experience
• Experience across strategy, business case development, target operating model design, implementation or optimisation
• Proven track record leading complex, cross-functional transformations and managing delivery teams
• Strong knowledge of GBS operating models including governance, service delivery, processes, technology, data and organisation design
• Experience shaping technology-enabled or AI-enabled transformation (ERP-supported shared services, intelligent automation, digital workforce)
• Track record building senior client relationships and influencing executive stakeholders
• Willingness and ability to travel within the UK and overseas; BPSS clearance

• relationship building with senior client stakeholders
• clear, impactful communication
• proactive leadership and coaching
• AI-enabled transformation
• intelligent automation
• analytics

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