Site Service Specialist – Sample Coordinator (FTC)

Overview

In this role you deliver efficient, responsive business process service to customers, ensuring SLA adherence and high satisfaction. You’ll build strong user relationships, quickly resolve operational issues, and support client expectations while following Ricoh policies and service standards. You’ll contribute to a culture that values development, inclusivity and accountability, helping Ricoh uphold its promise to connect, grow, give back and succeed. This position offers meaningful work in a supportive, collaborative environment.

Pay / Benefits

• fair rewards
• flexible working
• wellbeing resources
• career opportunities across functions and countries
• mentoring
• Imagine. Change. Awards

Responsibilities

• Deliver a responsive business process service to the customer meeting SLA and KPI targets
• Solve operational problems quickly to ensure efficient service
• Build and manage user relationships and expectations, resolving simple issues to maintain service quality
• Perform reasonable requests from line manager to meet business and client needs
• Follow site-specific job profile to meet requirements
• Ensure work meets confidentiality, deadlines and quality standards
• Adhere to Ricoh UK policies, EHS guidelines and Service Excellence methodology

Key requirements

• IT literate
• Team oriented, proactive, open-minded
• Good organizational skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Commitment and flexibility
• Multi-tasking across multiple items
• Good time management
• Professional and presentable in uniform

• team collaboration
• strong communication
• customer focus
• flexibility
• proactive mindset
• IT literate

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