Company: Abacus Recruitment
Location: Belfast
Job Description:
Overview
In this role you will drive process mapping and requirements to deliver change across business functions. You will collaborate with development and technology teams to identify practical solutions that improve workflows and support transformation initiatives. You’ll document current and future state processes, gather requirements, and translate business needs into delivery outcomes. You will engage with stakeholders, run gaps analyses, and assist with testing and readiness to enable smooth implementation. This is a fast-paced, cross-functional role that shapes how the organisation delivers change and improves the customer journey.
Responsibilities
- Map current and future state processes including handoffs, decisions, and exceptions
- Elicit and document requirements via workshops, interviews, and process reviews
- Identify risks, issues, assumptions and dependencies, escalate as needed and support resolution
- Produce process maps, requirements docs, user stories and acceptance criteria
- Run gap analysis and support solution shaping across teams
- Support test preparation, defect triage and implementation readiness
Key requirements
- Experience in business process improvement, operational change or digital transformation
- Strong process mapping and requirements documentation skills
- Solid analytical ability including gap analysis and future state design
- Experience in structured change/delivery environments (Agile, Jira, Confluence a bonus)
- Strong stakeholder management and organisational skills in a fast-paced environment
- Curious mindset and willingness to ask the right questions
- Strong stakeholder engagement
- Analytical thinking and problem solving
- Process mapping
- Requirements documentation
- Workshop facilitation
…
Posted: October 3rd, 2026