Shift Operations Manager

Overview

In this role you will serve as Duty Manager across TJX Europe stores, ensuring the business plan is executed to hit site targets and acting as the primary decision-maker for operational issues. You will identify risks, analyse data to drive performance, and lead teams to achieve objectives. You will implement change initiatives and foster a collaborative, high-performance environment. This role offers a people‑centred culture and opportunities to grow within a Fortune 100 off-price retailer.

Pay / Benefits

• great work-life balance
• 4-day / 36 hour working week
• fixed 3-week rota
• only one weekend working in every three
• competitive salary + bonus opportunity
• 10% discount

Responsibilities

• Accountable for all departments as Duty Manager, ensuring the site targets are met and serving as the main point of contact for operational issues
• Identify and resolve production risks to maintain smooth store operations
• Analyse and interpret business data to maximise operational excellence and KPI achievement
• Direct and influence teams to meet business objectives through effective communication

Key requirements

• Comfort navigating complexity to find long-term solutions
• Proven ability to create a supportive, motivating work environment and to get the best from team members
• Strong problem-solving skills with ability to identify risks and develop pragmatic contingency plans
• Ability to interpret data to inform business improvements
• Experience implementing change initiatives and modelling behaviours that sustain focus and effectiveness
• Collaborative mindset and ability to work with others

• leadership
• communication
• collaboration
• data interpretation
• data-driven decision making
• change management

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