Commercial Relationship Manager

Overview

In this role you will grow and manage a commercial banking portfolio, delivering tailored financial solutions through trusted relationships. You will act as a strategic adviser to business owners, balancing growth with risk controls in a community-focused bank. You will collaborate with cross-functional teams to provide lending, deposits, and treasury services that support customer ambitions. This is an opportunity to shape client outcomes and contribute to Metro Bank’s mission of human-centered relationship banking.

Pay / Benefits

• generous holiday allowance
• pension
• healthcare
• life assurance
• range of colleague benefits
• competitive salary and discretionary annual bonus

Responsibilities

• Build and grow a portfolio of Commercial Banking customers through long-term relationships
• Develop deep understanding of customers’ businesses and provide tailored banking solutions
• Act as trusted adviser across lending, deposits, treasury, and wider banking needs
• Generate sustainable portfolio growth via proactive relationship management and business development
• Attract new-to-bank customers and network with introducers and local business communities
• Complete credit applications, annual reviews and lending assessments
• Analyze financial information, monitor customer performance and manage credit risk
• Collaborate with specialist teams to deliver outstanding customer outcomes

Key requirements

• Proven experience managing and growing customer relationships within Commercial Banking or Business Banking
• Strong track record delivering commercial, customer and risk outcomes
• Experience analyzing financial information and supporting lending decisions
• Knowledge of commercial lending, credit risk assessment and portfolio management
• Strong business development and networking skills to identify opportunities and drive growth
• Excellent communication and relationship-building with business owners, senior stakeholders and introducers
• Ability to influence, challenge constructively and manage competing priorities
• Strong commercial judgement and accountability in a regulated environment

• excellent communication
• relationship-building
• influencing
• credit risk assessment
• portfolio management
• financial analysis

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