Account Manager (Digital), London

Overview

In this role you will manage and deliver solutions for a global healthcare client, coordinating with internal teams and local partners. You’ll oversee digital content projects for healthcare professionals and patients, applying ABPI principles where required. You will nurture client relationships, drive on-time delivery, and maximise profitability through effective budgeting and governance. The position blends office, client site, and remote work, within a diverse, global network. You join a mission-driven, responsible marketing activation leader focused on sustainable impact.

Responsibilities

• Take client briefs, define specifications and deadlines, and manage end-to-end delivery with proactive innovation
• Provide technical input and brief suppliers to meet client requirements while delivering high-quality service
• Monitor project progress, collaborate across teams, and apply new methods for efficiency
• Prepare account administration, reporting, and presentations to document performance
• Manage budgets and P&L to maximise profitability and ensure value for clients
• Deliver services to meet SLAs and comply with regulatory and company policies

Key requirements

• Advanced client service management experience
• Healthcare Creative agency background (MedEd or MedComms)
• Understanding of science/medicine and pharmaceutical industry
• Digital marketing proficiency and willingness to apply healthcare insights
• ABPI code familiarity as required
• Proven track record in account planning, KPIs, budgeting, forecasting, and strategic leadership
• Strong communication skills and ability to influence stakeholders at all levels
• Operational experience in client services with P&L and financial reporting

• relationship management
• stakeholder management
• clear communication
• digital marketing
• budgeting and forecasting
• P&L management

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