Customer Manager (Internal)

Overview

In this role, you will manage internal and external customer interfaces to ensure smooth order execution and effective issue resolution. You will collaborate cross-functionally to drive root-cause analysis and continuous improvement, hosting visits and coordinating reviews to protect and grow the business. You’ll handle orderbook discrepancies, debt and query resolution, and support supply chain performance through regular reporting. This is a hands-on, stakeholder-facing role that shapes customer experience within a global aerospace supplier.

Pay / Benefits

• work-life balance culture
• mental health support
• performance bonus
• career development opportunities
• Long Service Awards
• enhanced holiday entitlement based on length of service

Responsibilities

• Respond to and manage Customer Order books
• Host and coordinate information for customer calls
• Resolve aged debt queries with customers and Finance
• Host customer visits and represent the company professionally
• Present customer packs during reviews and meetings
• Foster long-term relationships with customers and stakeholders
• Main point of contact for performance, communication, escalation, reporting and satisfaction
• Investigate and resolve order book variance discrepancies
• Oversee customer returns processes and smooth resolution
• Support sales forecasts and identify risks
• Address paperwork queries related to deliveries, compliance, and invoicing
• Perform contract reviews and ensure supply terms are adhered to
• Collaborate to resolve CATLOB challenges and D1 metrics
• Produce, manage and present KPIs to the business
• Escalate risks internally and externally

Key requirements

• Excellent verbal and written communication
• High proficiency in Excel
• Strong IT skills and Microsoft packages
• Commercial and liability awareness
• Proactive can-do attitude and ability to influence others
• Desirable: ERP experience (SAP preferred)
• Desirable: Degree or equivalent experience in manufacturing
• Experience with lean manufacturing principles
• Demonstrated stakeholder management

• Communication
• Influencing others
• Cross-functional collaboration
• Excel proficiency
• Microsoft Office suite
• ERP experience (SAP preferred)

…