Director of Account Management

Overview

As Director of Account Management for Telematics, you own the retention and growth strategy for our UK customer portfolio. You will lead a team while also managing high-value relationships at executive levels. Your work drives revenue through cross-sell and upsell within existing clients and ensures profitable performance. This role sits at the intersection of sales leadership and customer success, shaping how we deliver value to strategic customers while reporting insights to the Sales Director. You’ll contribute to a mission of sustainable mobility through strong account leadership and cross-functional collaboration.

Pay / Benefits

• Competitive salary
• Bonus scheme
• Car allowance
• Family private medical cover
• 25 days holiday + bank holidays
• Pension plan

Responsibilities

• Set and execute the retention and growth strategy for the Telematics UK portfolio
• Drive revenue growth via cross-selling and upselling within existing customers and build pipeline
• Lead, coach and performance-manage a ~50 FTE team against commercial targets
• Personally manage a set of strategic accounts at executive/C-suite level
• Oversee account reviews, profitability, and reporting on performance and forecasts to the Sales Director

Key requirements

• Led and developed a team within Account Management, Customer Success or Sales with clear objectives and performance management
• Demonstrated results in retention, revenue growth, or commercial targets in a prior role
• Managed strategic B2B relationships with senior or C-suite stakeholders
• Applied account growth, lifecycle, or retention methodologies to a portfolio of accounts
• Coordinated work across two or more functions (e.g., Sales, Operations, Customer Success) to deliver shared outcomes

• Leadership and people management
• Strategic thinking
• Cross-functional collaboration
• Executive relationship management
• Communication and coaching

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