Account Manager (Digital), Basingstoke

Overview

In this role you will manage and deliver digital content and tactical solutions for a Life Sciences client, working with internal teams and local partners. You’ll own the client relationship end-to-end, guiding projects from briefs to delivery while driving innovation and ensuring value. You will blend client service with regulatory considerations (ABPI) and digital marketing strategies to support growth. This is a hybrid role that engages cross-functional teams to meet timelines, budgets, and quality standards. You’ll be empowered to shape account plans and drive ongoing client success within a global marketing activation partner.

Responsibilities

• Take client briefs with full specifications and deadlines, manage end-to-end delivery, and propose innovative options
• Provide technical input and brief suppliers to meet precise requirements with strong customer service
• Monitor project progress to ensure on-time, on-spec delivery and collaborate across multiple teams
• Prepare accounts administration, reporting, and presentations to meet contractual requirements
• Manage budgets and P&Ls to maximize profitability through performance analysis
• Ensure services meet SLAs and comply with regulatory policies and company rules

Key requirements

• Advanced client service management experience
• Healthcare Creative agency background, MedEd or MedComms
• Strong understanding of science, medicine, healthcare environment, and pharmaceutical industry
• Digitally savvy with ability to leverage healthcare insights for strategy
• Knowledge of ABPI code of practice
• Proven track record in account planning, KPIs, budgeting, forecasting, and strategic account leadership
• Experience in operational management for client services departments, P&L/budget management, and financial reporting
• Excellent verbal, written, and presentation communication skills

• stellar communication
• stakeholder-management
• proactive problem-solving
• ABPI code of practice
• digital marketing
• budgeting and forecasting

…