Account Manager, Partnerships – JustGiving

Overview

In this role you manage a portfolio of strategic fundraising and technology partners, helping them maximise fundraising outcomes and improve participant experiences. You will develop data-driven partnership plans, lead renewals and growth discussions, and collaborate with cross-functional teams to optimize onboarding and integrations. You act as a trusted adviser to senior partners, shaping best practices and driving partner satisfaction. This role offers the chance to impact how organisations raise funds through JustGiving’s solutions.

Responsibilities

• Manage a portfolio of strategic partners to drive retention, growth and satisfaction
• Develop and deliver partnership plans using data to boost fundraising performance and adoption of JustGiving solutions
• Lead contract renewals, retention strategies and commercial discussions to expand value
• Coordinate with cross-functional teams for onboarding, integrations and operational improvements
• Represent JustGiving at industry events and with partners to share fundraising best practices

Key requirements

• Experience in account management, partnerships, customer success or relationship management
• Strong commercial and analytical skills with ability to interpret data and make strategic recommendations
• Excellent stakeholder management, communication and influencing skills with senior decision-makers
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Proactive, collaborative, customer-focused mindset

• stakeholder management
• communication
• influencing
• data interpretation
• analytical decision making
• partnership management

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