System Configuration & Support Analyst

Overview

In this role you will configure Verisk SaaS solutions to meet client requirements and support implementation efforts. You will work closely with Implementation Managers, Account Managers, Product teams, and customers to troubleshoot and resolve technical issues. You’ll investigate root causes, propose long‑term fixes, and contribute to documentation and knowledge resources. The position sits in Client Services within Property Claims and emphasizes collaboration, continuous improvement, and strong customer relationships. This is a hands-on role that shapes how customers get value from our platform.

Pay / Benefits

• medical coverage
• life insurance
• pension plans
• paid time off
• wellness initiatives
• team-building activities

Responsibilities

• Configure Verisk solutions to meet customer-specific requirements
• Support implementation projects including requirements, configuration, and testing
• Provide day-to-day customer support and troubleshoot issues
• Investigate root causes and identify long-term solutions
• Collaborate with Product and Engineering teams for complex issues
• Build strong customer relationships and support engagement activities
• Support system testing and ensure solutions meet requirements
• Create and maintain documentation and knowledge resources
• Identify opportunities for continuous improvement

Key requirements

• Experience in SaaS support, configuration, or application support roles
• Strong problem-solving and analytical skills
• Customer-facing experience with excellent communication skills
• Ability to self-manage and prioritise issues/projects
• Experience with workflow or rule-based systems
• Desirable: Property insurance or claims experience
• Desirable: Exposure to APIs, integrations, or data analysis tools

• Customer-focused communication
• Strong problem-solving ability
• Collaboration and teamwork
• SaaS support
• Configuration
• Workflow or rule-based systems

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