IT Service Desk Manager — Data-Driven Leader (Hybrid London)

VIQU has partnered with a leading financial services organisation to recruit a Service Desk & Support Manager in London. This leadership role focuses on transforming an established Service Desk, improving how the team operates, and driving automation and process optimization.

Occasional travel to European offices may be required. The ideal candidate will mentor the team, manage KPIs/SLAs, and implement data-driven improvements to service delivery.

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