Digital Experience Lead: Transform Customer Journeys

Company: Yorkshire Housing
Apply for the Digital Experience Lead: Transform Customer Journeys
Location: Leeds
Job Description:

Yorkshire Housing is seeking a Digital Experience Lead to shape and improve its customer-focused digital services, from the Customer Portal to the Knowledge Platform. You will own digital products, coordinate delivery and use insights to drive better customer experiences.

You’ll lead cross-team delivery, manage releases, and implement changes that reduce friction while guiding customers through digital channels. This is a permanent, hybrid role based in West Yorkshire.

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Posted: October 3rd, 2026