Complex Fraud Case Investigator Regulated, Customer-Focused

Company: JPMorgan Chase & Co.
Apply for the Complex Fraud Case Investigator Regulated, Customer-Focused
Location: City of Edinburgh
Job Description:

JPMorganChase & Co. is seeking a Complex Fraud Case Investigator to own end-to-end investigations, applying Payment Services Regulations and the Contingent Reimbursement Model to reach fair, well-evidenced outcomes.

You will support scam victims with education and aftercare while collaborating with stakeholders and managing multiple cases with accountability. The role focuses on protecting customers, delivering customer-first outcomes under pressure, and strengthening trust in the bank’s Fraud

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Posted: October 3rd, 2026